Hello,
You need to contact the manufacturer of the this product. The manufacturer is Caron and they will able to send you any type of replacement items needed for their product. Here is the link to their website:
http://www.yarnspirations.com/caron
Just use the "Contact Us" option on their website and you should be able to find an email address or phone number on there. Thank you!
~Kristi @ ELH