Hello,
If you have questions regarding an order, it would be better to contact our customer service department either by phone or by email. The Customer Service department will be able to give you a better idea of what happened and you can contact them either by phone during business hours or by email: sales@everythinglatchhook.com. Make sure to give them your order number so they can look up the correct order. Thank you.
~Kristi @ ELH