Hello,
Any order related questions need to go directly to our Customer Service department. They will be able to assist you with anything related to your order. You can call during our business hours 800-800-8517 Monday through Friday 8am to 5pm EST or you can email us at sales@everythinglatchhook.com. Just let them know your order number so they can look up your order correct order. Thank you :)
~Kristi @ ELH